Latest news and updates from NexHealth
Scheduling

Custom Color Picker for Online Booking Button

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Shared by Espen • August 22, 2025

You can now fully customize the color of your online booking button using a new color picker. Choose any color—not just presets—to better align with your brand’s look and feel.

Scheduling

Increased Waitlist Slot Limit

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Shared by Espen • August 22, 2025

You can now include up to 10 appointment slots in a single waitlist request (previously limited to 5). This makes it easier to offer more availability at once and simplifies the process of filling last-minute openings.

Communications

Improved Logic for Save the Date Message Delivery

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Shared by Espen • August 22, 2025

We’ve updated our Save the Date messaging rules to ensure messages are sent even if multiple patients share the same phone number. Now, if messages are associated with different names, they can be sent to the same phone number within a 6-hour window. This change helps ensure important communication isn’t blocked by timing restrictions.

iOS
Mobile
Communications

Saved Responses and AI Quick Replies Now on iOS

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Shared by Espen • August 22, 2025

Saved responses and AI-generated quick replies are now available on the NexHealth iOS app. You can use your existing saved responses and AI suggestions when replying to messages on mobile—just like on the web.

Payments

Manual Ledger Syncing for Non-Ledger Sync Users

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Shared by Espen • August 22, 2025

You can now manually track which payments have been posted to your patient ledger in NexHealth. A new “Needs syncing” tab lets you review completed transactions and mark them as posted, giving you better oversight of ledger activity even without using Ledger Sync.

Payments

Insurance Prepaid Card Collection Flow

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Shared by Espen • August 22, 2025

We've added a new workflow for handling insurance payments made via virtual prepaid debit cards. Instead of assigning these to a specific patient, you can now process them directly through a streamlined insurance payment flow. This avoids patient ledger mismatches and simplifies reconciliation.

Scheduling
Improvement

Redesigned online booking form settings

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Shared by Espen • July 18, 2025

We’ve updated the design of the online booking form to be more modern and visually appealing. There are no changes to how the form works—just a cleaner look and feel to improve the experience.

Scheduling

Double booking for medical practices

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Shared by Espen • July 18, 2025

NexHealth now supports multi-booking for eClinicalWorks practices, allowing you to schedule multiple appointments (like double bookings) in the same time slot.

General
Forms
Communications

Translation Settings

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Shared by Espen • July 07, 2025

We’ve added a new Translations tab in Settings that lets practices translate all eligible content (campaigns, templates, forms) from a single page. This makes it easier to manage multilingual content. Only users with editing permissions can access this feature.

Payments

Prevent duplicate payment requests

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Shared by Espen • July 01, 2025

We’ve updated the payment request workflow to prevent accidental duplicates. If a patient already has an open request, you’ll be prompted to address it instead of creating a new one. This helps avoid redundant reminders and confusion for patients.